Knowledge Base

• DVRs
  • 2M Station
    • 2MT-4004, 2MT-4008, 2MT-4088, 2MT-4016
  • 2M Live
    • 2MT-5004, 2MT-5008, 2MT-5116, 2MT-7004, 2MT-7008, 2MT-7116
• NVRs
  • 2M Station
    • 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16

• DVRs
  • 2M Guard
    • 2MT-4004, 2MT-4008, 2MT-4088, 2MT-4016
  • 2M Live Pro (iPhone)
    • 2MT-5004, 2MT-5008, 2MT-5116, 2MT-7004, 2MT-7008, 2MT-7116
  • VSS Mobile (Android)
    • 2MT-5004, 2MT-5008, 2MT-5116, 2MT-7004, 2MT-7008, 2MT-7116
  • Super Live Plus
    • 2MT-7232
• NVRs
  • Guarding Vision
    • 2MN-7116
    • 2MN-8000 Series older models
  • 2M Guard
    • 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16

Default passwords vary by series. It is highly recommended to change the password immediately during setup for security.

• 2M 5000 & 7000 Series DVR
  • 2MT-5004, 2MT-5008, 2MT-5116, 2MT-7004, 2MT-7008, 2MT-7116
  • Username: admin
  • Password: 123456
• 2M Essential Series NVR
  • 2MN-7116
  • Username: admin
  • Password: 12345abc
• 2M Professional Series NVR
  • 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16
  • Username: admin
  • Password: 123456

You can find the step-by-step instructions for your specific DVR or NVR model by following the links below:

• DVRs
  • 2MT-7232
  • 2MT-7XXX-0 Series
  • 2MT-5XXX Series
    • 2MT-5004, 2MT-5008, 2MT-5116
  • 2MT-7XXX Series
    • 2MT-7004, 2MT-7008, 2MT-7116
• NVRs
  • 2MN-8XXX Old Series
    • 2MN-7116
    • 2MN-8XXX older models
  • 2MN-8XXX Series
    • 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16
  • 2MN-8XXX Series with New Firmware

Yes. We provide free technical support for the entire duration of your product's warranty. Our US-based team is available Monday through Friday, 8:00 AM – 5:00 PM (CST).

To locate your model number, check the adhesive label on the underside of your DVR or NVR.

For cameras, the number is on the side or base of the camera.

User manuals and detailed technical datasheets are available directly on each product's dedicated web page.

For a complete library of firmware, software, and supplementary tools, please visit the following links:

• CCTV downloads
• Thermal downloads

You can find our warranty policies and certificates here:

• 3-year warranty for CCTV/video surveillance equipment
• 1-year warranty for thermal screening products

While we strive for long-term product availability, security technology is constantly evolving. If a specific model is discontinued, we prioritize finding a replacement that is backward compatible with your existing mounts and software. If an exact match is unavailable, we will recommend a similar alternative that meets or exceeds the original specifications.